Remote Reservation Support Specialist | Flexible Hours

Northrop Grumman; South Australia; Remote; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Job summary

Northrop Grumman is seeking a Reservation Support Agent to provide remote assistance with reservation inquiries, available options, and updates. The role emphasizes organized, detail-oriented service and proactive customer support.

You will respond to inquiries, gather preferences, coordinate reservations, and maintain records while communicating with providers. Training and flexible scheduling are offered to support work-life balance.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Detail oriented

Communication

Organization

Computer basics

Research online

Reservation systems

Time management

Self-motivated

Job description

Northrop Grumman is seeking a Reservation Support Agent to provide remote assistance with reservation inquiries, available options, and updates. The role emphasizes organized, detail-oriented service and proactive customer support.

You will respond to inquiries, gather preferences, coordinate reservations, and maintain records while communicating with providers. Training and flexible scheduling are offered to support work-life balance.