Remote Travel Reservation Specialist

Northrop Grumman; Port Macquarie; Remote; AUD 55,000 - 75,000; Full time

Job summary

Northrop Grumman seeks a proactive Reservation Support Agent to assist customers with reservation inquiries, options, updates, and confirmations from a remote location. You will research options, gather preferences, and coordinate reservations with providers, maintaining accurate records.

The role emphasizes excellent customer service, detail orientation, and strong communication. Training is provided, with flexible scheduling and ongoing support to develop research and organizational skills.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer-service

Attention to detail

Communication

Organization

Computer proficiency

Research online

Learn reservation systems

Reliability

Time management

Reservation experience

Job description

Northrop Grumman seeks a proactive Reservation Support Agent to assist customers with reservation inquiries, options, updates, and confirmations from a remote location. You will research options, gather preferences, and coordinate reservations with providers, maintaining accurate records.

The role emphasizes excellent customer service, detail orientation, and strong communication. Training is provided, with flexible scheduling and ongoing support to develop research and organizational skills.