Remote Reservation Booking Manager (ANZ)

Empire Group; Sydney; Remote; AUD 65,000 - 85,000; Full time

Job summary

Empire Group in Australia is seeking a Reservation Booking Manager to oversee bookings for adventure packages and deliver outstanding customer experiences. You will coordinate reservations, communicate with clients via phone and email, and work with sales/marketing to promote offers.

Proficiency in reservation software and Microsoft Office is essential. Join a dynamic team focused on seamless travel arrangements and continuous process improvements, with opportunities to contribute to service

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations.
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs.
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip.
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments.
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff.

Skills

Customer service

Travel & hospitality knowledge

Communication skills

Attention to detail

Multi-tasking

Teamwork

Problem-solving

Tools

Reservation software

Microsoft Office

Job description

Empire Group in Australia is seeking a Reservation Booking Manager to oversee bookings for adventure packages and deliver outstanding customer experiences. You will coordinate reservations, communicate with clients via phone and email, and work with sales/marketing to promote offers.

Proficiency in reservation software and Microsoft Office is essential. Join a dynamic team focused on seamless travel arrangements and continuous process improvements, with opportunities to contribute to service