Remote Reservation Booking Manager - Luxury Travel (ANZ)

Gurner Group; Sydney; À distance; AUD 60 000 - 85 000; Plein temps

Résumé du poste

Gurner Group is seeking a dedicated Reservation Booking Manager to oversee reservations for diverse adventure packages and ensure a seamless booking experience for clients. You will maintain accurate records and collaborate with sales, marketing, and operations to meet travel needs.

The role requires strong communication, attention to detail, and the ability to work independently or as part of a team. Remote work may be available for eligible applicants in AU/NZ.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilités

• Manage and coordinate reservations for our adventure packages across channels.
• Communicate with clients via phone and email to provide information and resolve concerns.
• Collaborate with sales and marketing to update and promote packages.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work closely with operations to confirm arrangements for travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations for smooth interdepartmental communication.
• Assist in developing new processes to improve the reservation experience.

Connaissances

Customer service experience

Communication skills

Attention to detail

Multi-tasking

Reservation software

Microsoft Office

Independent & team worker

Problem solving

Outils

Reservation management software

Microsoft Office

Description du poste

Gurner Group is seeking a dedicated Reservation Booking Manager to oversee reservations for diverse adventure packages and ensure a seamless booking experience for clients. You will maintain accurate records and collaborate with sales, marketing, and operations to meet travel needs.

The role requires strong communication, attention to detail, and the ability to work independently or as part of a team. Remote work may be available for eligible applicants in AU/NZ.