Regional Senior Ediscovery & Legal Tech Leader

Empire Group; Sydney; Remote; AUD 65,000 - 85,000; Full time

Job summary

Empire Group in Australia is seeking a Reservation Booking Manager to oversee bookings for adventure packages and deliver outstanding customer experiences. You will coordinate reservations, communicate with clients via phone and email, and work with sales/marketing to promote offers.

Proficiency in reservation software and Microsoft Office is essential. Join a dynamic team focused on seamless travel arrangements and continuous process improvements, with opportunities to contribute to service

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers.
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations.
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers.
• Utilize reservation management software to track bookings, payments, and cancellations accurately.
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs.
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip.
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments.
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff.

Skills

Customer service

Travel & hospitality knowledge

Communication skills

Attention to detail

Multi-tasking

Teamwork

Problem-solving

Tools

Reservation software

Microsoft Office

Job description

Reservation Booking Manager

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

Personal Development | Remote | Australia & New Zealand Only

Please only apply if you reside in Australia or New Zealand and are authorised to work in these countries.

Apply & Join Our Team

We are dedicated to providing our customers with unforgettable experiences all over the world. Help us bring passion to each journey. If you're passionate