Senior Reservations Experience Lead

Reo Group; New South Wales; Sur place; AUD 50 000 - 70 000; Plein temps

Résumé du poste

Reo Group in Australia is seeking a Reservation Booking Coordinator to manage all aspects of reservations for adventure packages, ensuring a seamless booking experience for customers.

You will communicate via phone and email, collaborate with sales/marketing, utilize reservation management software, and work with operations to confirm arrangements and resolve issues. The role emphasizes accuracy, teamwork, and proactive problem-solving.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilités

• Manage and coordinate all aspects of reservations for adventure packages, ensuring a seamless booking experience.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain records of reservations and customer information for smooth communication.
• Assist in developing and implementing new processes to improve the booking experience.

Connaissances

Customer service

Travel industry

Hospitality industry

Communication skills

Attention to detail

Multi-tasking

Independent worker

Team player

Problem solving

Reservation software

Microsoft Office

Outils

Reservation management software

Microsoft Office

Description du poste

Reo Group in Australia is seeking a Reservation Booking Coordinator to manage all aspects of reservations for adventure packages, ensuring a seamless booking experience for customers.

You will communicate via phone and email, collaborate with sales/marketing, utilize reservation management software, and work with operations to confirm arrangements and resolve issues. The role emphasizes accuracy, teamwork, and proactive problem-solving.