Adventure Reservations Experience Manager

Woolworths Ltd.; Sydney; Presencial; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Woolworths Ltd. is seeking a proactive Reservation Booking Manager to join our travel and hospitality team in Sydney.

You will coordinate reservations for adventure packages, assist clients by phone and email, and work with sales, marketing and operations to ensure a seamless booking experience. Ideal candidates will have customer service experience in travel or hospitality, strong communication skills, and proficiency with reservation software and Microsoft Office.

Formación

• Experience in customer service, travel, or hospitality.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient with reservation management software and Microsoft Office.
• Ability to work independently and in a team.
• Strong problem-solving skills with a positive attitude.

Responsabilidades

• Coordinate all aspects of reservations for adventure packages.
• Communicate with clients by phone and email to answer questions and assist with concerns.
• Collaborate with sales and marketing to update and promote packages.
• Use reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate reservation records and customer information.
• Assist in developing new processes to improve the reservation experience for customers and staff.

Conocimientos

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Problem-solving

Herramientas

Reservation software

Microsoft Office

Descripción del empleo

Woolworths Ltd. is seeking a proactive Reservation Booking Manager to join our travel and hospitality team in Sydney.

You will coordinate reservations for adventure packages, assist clients by phone and email, and work with sales, marketing and operations to ensure a seamless booking experience. Ideal candidates will have customer service experience in travel or hospitality, strong communication skills, and proficiency with reservation software and Microsoft Office.