Remote Pet Care Customer Specialist

East Coast Apprenticeships; Queensland; Remote; AUD 50,000 - 65,000; Full time

Job summary

Pet Circle in Australia is seeking a dedicated Customer Specialist to support customers remotely. You will handle phone, chat and email inquiries, delivering exceptional service while resolving issues and building lasting relationships with pet families.

Join a scalable team with autonomous home-office setups and shift rosters. A strong focus on customer satisfaction and continuous improvement is expected.

Qualifications

• Experience in customer support, preferably phone-based.
• Ability to work effectively in a remote team.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver best in class customer service in a high-volume environment.
• Handle phone-based, live chat and email queries.
• Provide efficient resolutions and build loyalty with customers.
• Create genuine connections with pet families and trust with Pet Circle.
• Own customer problems through to resolution and identify best outcomes.
• Apply root cause analysis to recurring issues to fix root causes.
• Champion continuous improvement across processes, tools and knowledge.
• Add a personalised, human touch to every interaction.

Skills

Customer service

Communication

Problem solving

Remote work

Job description

Pet Circle in Australia is seeking a dedicated Customer Specialist to support customers remotely. You will handle phone, chat and email inquiries, delivering exceptional service while resolving issues and building lasting relationships with pet families.

Join a scalable team with autonomous home-office setups and shift rosters. A strong focus on customer satisfaction and continuous improvement is expected.