Remote Pet Care Specialist: Delight & Resolve

Greater Hume Council

Sydney

Remote

AUD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Lunch & learns

Flexible working environment

Up to 50% employee discount

Pawrental leave

Volunteer days

Job summary

Pet Circle is seeking a Customer Specialist to join our frontline team. This is a fully remote, full-time role (38 hours per week) with a rotational roster between 6:45am and 7:30pm, Monday to Friday, based in Sydney.

You will handle high-volume phone calls, live chat and email responses, delivering best-in-class service to pet families and building lasting relationships. We value a minimum of 2 years in fast-paced customer environments, experience with CRM and ticketing systems, and a

Qualifications

2+ years of experience in a fast-paced, results-driven environment.
Experience working with online systems and web technologies (CRM, ticketing systems, order management software preferred).

Responsibilities

Deliver best-in-class customer service in a high-volume, multi-channel environment (phone, chat, email).
Handle customer requests from delivery enquiries to product recommendations.
Build trust and relationships with customers to drive loyalty.
Own customer problems through to resolution and identify best outcomes for customers and Pet Circle.
Apply root cause analysis to recurring issues and share insights for improvements.
Contribute to continuous improvement of processes, tools and knowledge.