Remote Outbound Call Center Specialist (Healthcare)

Officeworks; Darwin; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Structured onboarding

Performance incentives

Inclusive culture

MyRewards discounts

Career growth

Job summary

Audika Australia is seeking an Outbound Call Centre Representative to join our remote Customer Care team across Australia and New Zealand. You will use your contact centre skills to engage with clients, schedule free hearing tests, and support clinic operations.

The role emphasizes delivering exceptional service, meeting KPIs, navigating CRM systems, and handling high call volumes with empathy. If you thrive in a target‑driven environment and value teamwork, this could be your next opportunity.

Qualifications

• Experience in outbound call centre or sales roles, preferably in healthcare or related sectors.
• Excellent communication skills with the ability to adapt to each client.
• Able to handle high call volumes and work in a target-driven environment.

Responsibilities

• Make outbound calls for promotions, schedule free hearing tests and trials.
• Follow up on leads from direct marketing and rebook lapsed clients.
• Book and manage clinic appointments using CRM and internal systems.
• Accurately update client records and document information.
• Handle a high volume of inbound calls with empathy and professionalism.
• Meet and exceed contact centre KPIs (calls per hour, bookings, quality scores).

Skills

Outbound calls

CRM proficiency

Communication skills

Team player

Target-driven

Tools

CRM platforms

Job description

Audika Australia is seeking an Outbound Call Centre Representative to join our remote Customer Care team across Australia and New Zealand. You will use your contact centre skills to engage with clients, schedule free hearing tests, and support clinic operations.

The role emphasizes delivering exceptional service, meeting KPIs, navigating CRM systems, and handling high call volumes with empathy. If you thrive in a target‑driven environment and value teamwork, this could be your next opportunity.