Remote Healthcare Call Centre Specialist - Outbound Appointments

Skilled Nursing; Melbourne; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Structured onboarding

Incentives

MyRewards discounts

Job summary

Audika Australia is seeking an experienced outbound Call Centre Representative to join our Customer Care team. This remote opportunity lets you work from anywhere in Australia, handling outbound campaigns, scheduling free hearing tests, and delivering exceptional service.

You will manage CRM systems, handle high volumes, meet KPIs, and support clinic operations while providing empathetic, accurate communication.

Qualifications

• Previous contact centre or telephone sales experience
• Experience in fast-paced, target-driven environments
• Excellent communication and empathy
• Proficient with CRM platforms

Responsibilities

• Make outbound calls for promotional campaigns
• Follow up on leads and rebook lapsed clients
• Book and manage clinic appointments using CRM
• Update client records accurately
• Handle a high volume of inbound calls with empathy
• Meet and exceed contact centre KPIs

Skills

Outbound calling

CRM platforms

Customer service

Telephone sales

Communication

Tools

CRM platforms

Job description

Audika Australia is seeking an experienced outbound Call Centre Representative to join our Customer Care team. This remote opportunity lets you work from anywhere in Australia, handling outbound campaigns, scheduling free hearing tests, and delivering exceptional service.

You will manage CRM systems, handle high volumes, meet KPIs, and support clinic operations while providing empathetic, accurate communication.