Casual Customer Service Specialist – Flexible Hours

Officeworks; Darwin; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Structured onboarding

Performance incentives

Inclusive culture

MyRewards discounts

Career growth

Job summary

Audika Australia is seeking an Outbound Call Centre Representative to join our remote Customer Care team across Australia and New Zealand. You will use your contact centre skills to engage with clients, schedule free hearing tests, and support clinic operations.

The role emphasizes delivering exceptional service, meeting KPIs, navigating CRM systems, and handling high call volumes with empathy. If you thrive in a target‑driven environment and value teamwork, this could be your next opportunity.

Qualifications

• Experience in outbound call centre or sales roles, preferably in healthcare or related sectors.
• Excellent communication skills with the ability to adapt to each client.
• Able to handle high call volumes and work in a target-driven environment.

Responsibilities

• Make outbound calls for promotions, schedule free hearing tests and trials.
• Follow up on leads from direct marketing and rebook lapsed clients.
• Book and manage clinic appointments using CRM and internal systems.
• Accurately update client records and document information.
• Handle a high volume of inbound calls with empathy and professionalism.
• Meet and exceed contact centre KPIs (calls per hour, bookings, quality scores).

Skills

Outbound calls

CRM proficiency

Communication skills

Team player

Target-driven

Tools

CRM platforms

Job description

Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract Australia

Job Description

Who is Audika? Audika is part of Demant, a world‑leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high‑quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high‑performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day‑to‑day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For We strongly welcome applicants with previous contact centre, phone‑based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

The ideal candidate will:

• Be an excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast‑paced, target‑driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team‑focused, customer‑first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose‑led global organisation

Our Values At Audika, we:

• Create trust through care and accountability
• Work as a team, supporting each other’s success
• Embrace a can‑do attitude and a passion for service
• Drive innovation to improve client outcomes

Make a Difference with Every Call Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.