Outbound Call Centre Representative - Remote Opportunity, 12 months max. term co

Demant; Australia; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Structured onboarding and coaching

Performance-based incentives

Collaborative, inclusive culture

MyRewards discounts and wellness

Career growth opportunities

Job summary

Audika Australia is recruiting experienced outbound call centre professionals to join our Customer Care team. You will make promotional outbound calls, follow up on leads, and manage appointments across our clinic network from anywhere in Australia.

We value excellent communication, empathy, and a strong ability to work in a fast-paced, target-driven environment, with rewards and career growth within a global hearing healthcare organization.

Qualifications

• Experience in a contact centre setting, preferably in healthcare or related sectors.
• Strong communication skills adaptable to client needs.
• Ability to manage high-volume outbound calls and meet KPIs.

Responsibilities

• Make outbound calls as part of promotional campaigns (free hearing tests, trials, adjustments).
• Follow up on leads and rebook lapsed clients.
• Book and manage clinic appointments in CRM and internal systems.
• Update client records accurately and consistently.
• Handle high volume inbound calls with empathy and professionalism.
• Meet and exceed contact centre KPIs (calls per hour, bookings, quality).

Skills

Outbound calls

CRM proficiency

Excellent communicator

Team oriented

Tools

CRM platforms

Job description

Who is Audika? Audika is part of Demant , a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity - Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We're looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you're passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people's lives, this role is for you.

What You'll Be Doing

• Making outbound calls as part of promotional campaigns (e.g . offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We're Looking For

We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors. The ideal candidate will:

• Be an excellent communicator who can adapt their style to each client's needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast-paced, target-driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team-focused, customer-first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You'll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards - exclusive discounts and wellness benefits
• Career growth opportunities within a purpose-led global organisation

Our Values

• Create trust through care and accountability
• Work as a team , supporting each other's success
• Embrace a can-do attitude and a passion for service
• Drive innovation to improve client outcomes
• Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.