Remote Outbound Call Center Specialist – Healthcare

Audika; Adelaide; Remote; AUD 45,000 - 65,000; Full time

Job summary

Audika Australia is hiring a Call Centre Representative to engage clients across Australia and New Zealand, booking hearing tests and supporting clinic operations. You will use proven contact centre skills to handle high call volumes, update client records, and deliver exceptional service in a remote-capable role.

Ideal candidates bring experience in outbound calls, strong communication, and a patient, goal-driven approach.

Qualifications

• Experience in contact centre or phone-based sales is preferred.
• Ability to manage high call volume with empathy and accuracy.
• Comfortable navigating multiple software systems while recording data.

Responsibilities

• Make outbound calls as part of promotional campaigns and schedule tests or trials.
• Follow up on leads and rebook lapsed clients to maintain engagement.
• Book and manage clinic appointments and update client records accurately.
• Handle inbound calls with professionalism and meet KPIs.

Skills

Outbound calls

CRM platforms

Strong communicator

Team player

Tools

CRM systems

Job description

Audika Australia is hiring a Call Centre Representative to engage clients across Australia and New Zealand, booking hearing tests and supporting clinic operations. You will use proven contact centre skills to handle high call volumes, update client records, and deliver exceptional service in a remote-capable role.

Ideal candidates bring experience in outbound calls, strong communication, and a patient, goal-driven approach.