Remote Outbound Call Centre Agent – Customer Care & Scheduling

Woolworths Ltd.; Australia; Remote; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Onboarding & training program

Monthly incentives

MyRewards discounts

Career growth opportunities

Job summary

Audika Australia is seeking a Remote Outbound Call Centre Representative for a 12-month term. You will engage clients across Australia and New Zealand, book hearing tests and trials, and support clinic operations with a focus on high-quality customer service.

Ideal candidates bring proven call centre experience, strong communication, and CRM skills. This remote role offers flexibility and KPI-driven incentives within a customer-first culture.

Qualifications

• Prior outbound call centre experience.
• Experience in healthcare or similar service sectors is a plus.
• Strong communication and listening skills for customer-centric conversations.
• Proven ability to meet or exceed KPIs in a fast-paced environment.

Responsibilities

• Make outbound calls to promote services and schedule free hearing tests and trials.
• Follow up on leads from marketing campaigns and rebook lapsed clients.
• Book and manage clinic appointments using CRM systems.
• Update and maintain accurate client records.
• Handle high volume inbound calls with empathy and professionalism.
• Meet and strive to exceed contact centre KPIs (calls per hour, bookings, quality scores).

Skills

Outbound call centre

Customer service

Communication

CRM proficiency

Target-driven

Telephone sales

Tools

CRM platforms

Job description

Audika Australia is seeking a Remote Outbound Call Centre Representative for a 12-month term. You will engage clients across Australia and New Zealand, book hearing tests and trials, and support clinic operations with a focus on high-quality customer service.

Ideal candidates bring proven call centre experience, strong communication, and CRM skills. This remote role offers flexibility and KPI-driven incentives within a customer-first culture.