Outbound Call Centre Representative - Remote Opportunity, 12 Months Max. Term Contract Australia

Audika; Adelaide; Remote; AUD 45,000 - 65,000; Full time

Job summary

Audika Australia is hiring a Call Centre Representative to engage clients across Australia and New Zealand, booking hearing tests and supporting clinic operations. You will use proven contact centre skills to handle high call volumes, update client records, and deliver exceptional service in a remote-capable role.

Ideal candidates bring experience in outbound calls, strong communication, and a patient, goal-driven approach.

Qualifications

• Experience in contact centre or phone-based sales is preferred.
• Ability to manage high call volume with empathy and accuracy.
• Comfortable navigating multiple software systems while recording data.

Responsibilities

• Make outbound calls as part of promotional campaigns and schedule tests or trials.
• Follow up on leads and rebook lapsed clients to maintain engagement.
• Book and manage clinic appointments and update client records accurately.
• Handle inbound calls with professionalism and meet KPIs.

Skills

Outbound calls

CRM platforms

Strong communicator

Team player

Tools

CRM systems

Job description

What Outbound Call Centre Representative Oppor...

Showing 148 Outbound Call Centre Representative Opportunity 12 Months Max Term Contract Australia jobs in remote

Job Description

Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.

The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia

We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you.

What You’ll Be Doing

As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.

Your day-to-day responsibilities will include:

• Making outbound calls as part of promotional campaigns (e.g. offering and scheduling free hearing tests, hearing aid trials, adjustments)
• Following up on leads generated from direct marketing and rebooking lapsed clients
• Booking and managing clinic appointments using our CRM and internal systems
• Accurately updating client records and ensuring all information is documented
• Handling a high volume of inbound calls from clients with empathy, accuracy, and professionalism
• Meeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)

What We’re Looking For

We strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience, ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.

• Be an excellent communicator who can adapt their style to each client’s needs
• Able to handle high volume of outbound calls and come from previous sales/telephone sales representative role
• Have strong experience working in fast-paced, target-driven contact centre environments
• Be highly proficient with CRM platforms and confident navigating multiple systems
• Demonstrate strong organisational skills and attention to detail
• Thrive in a team-focused, customer-first culture
• Be motivated by KPIs and take pride in achieving individual and team goals

What You’ll Get in Return

• A structured onboarding and training program with ongoing coaching
• Monthly and quarterly incentives based on performance
• A collaborative, inclusive, and fun workplace culture
• Access to MyRewards – exclusive discounts and wellness benefits
• Career growth opportunities within a purpose-led global organisation

Our Values

At Audika, we:

• Create trust through care and accountability
• Work as a team, supporting each other’s success
• Embrace a can-do attitude and a passion for service
• Drive innovation to improve client outcomes

Make a Difference with Every Call

Join us in transforming lives through hearing care - starting with the power of your voice on the other end of the line.

About the Role

We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

At HBTravels Agency USA, we are committed to providing dependable, high-quality service to clients nationwide.