Remote Outbound Call Centre – Australia (12-Month)

Skilled Nursing; Australia; Remote; AUD 60,000 - 90,000; Full time

Job summary

Audika Australia, part of Demant, invites you to join a remote Call Centre Representative role supporting clients across Australia and New Zealand. You will contact potential clients, book hearing tests, manage appointments, and update records with accuracy and care.

The position targets high-quality customer interactions in a fast-paced environment, with a focus on achieving KPIs and delivering exceptional service in a flexible, nationwide remote setting.

Qualifications

• Experience in outbound call centre or telephone-based sales.
• Healthcare/insurance/background is a plus.
• Proven ability to handle high-volume calls with empathy and professionalism.

Responsibilities

• Make outbound calls as part of promotional campaigns and schedule free hearing tests.
• Follow up on leads generated from direct marketing and rebook lapsed clients.
• Book and manage clinic appointments using CRM and internal systems.
• Accurately update client records and documents.

Skills

Outbound calling

Customer service

Communication

Team orientation

Lead follow-up

Tools

CRM platforms

Job description

Audika Australia, part of Demant, invites you to join a remote Call Centre Representative role supporting clients across Australia and New Zealand. You will contact potential clients, book hearing tests, manage appointments, and update records with accuracy and care.

The position targets high-quality customer interactions in a fast-paced environment, with a focus on achieving KPIs and delivering exceptional service in a flexible, nationwide remote setting.