Remote Operations IT Engineer — Vessel Connectivity

Charles Hull Contracting Co; Perth; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary reviews

Training & progression

Diverse environment

Travel opportunities

Job summary

Fugro is seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join the Perth-based team, supporting marine operations across the APAC region as part of the global ROC environment. The role is hands-on L1/L2, providing support across systems, infrastructure, communications and monitoring platforms enabling vessel operations and geodata workflows.

You will work with Deployment and ROC teams to deploy and optimise remote operations solutions, with regional travel to

Qualifications

• Tertiary degree in Information Technology, Engineering or a similar field with networking knowledge.
• Experience in L2 IT/OT support in remote sites or vessels.
• Experience with network troubleshooting and monitoring tools.
• Understanding of endpoint security and IAM.
• Excellent communication with technical and non-technical stakeholders.
• Willingness to travel to site for builds/vessel mobilisations.

Responsibilities

• Provide L1/L2 IT/OT support for Remote Operations Centre and vessel operations.
• Monitor, troubleshoot, and resolve incidents and service requests.
• Act as first-point contact for applications and guidance supporting ROC and vessel operations.
• Perform scheduled maintenance, patching, software updates, endpoint support, and backups validation.
• Maintain clear and up-to-date technical documentation and inventories.
• Collaborate with global teams, vendors, and stakeholders to deploy solutions and drive improvements.

Skills

Networking fundamentals

L2 IT/OT support

Network troubleshooting

Endpoint security

Identity access management

Incident response

Stakeholder communication

Travel readiness

Education

IT/Engineering degree

Job description

Fugro is seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join the Perth-based team, supporting marine operations across the APAC region as part of the global ROC environment. The role is hands-on L1/L2, providing support across systems, infrastructure, communications and monitoring platforms enabling vessel operations and geodata workflows.

You will work with Deployment and ROC teams to deploy and optimise remote operations solutions, with regional travel to