Remote Operations IT Support Engineer - Connectivity

Temp Recruitment Cs/Goal/Nrg/Swp; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Fugro IT Support Engineer – Remote Operations & Connectivity at Fugro's Perth-based ROC supports marine operations across the APAC region. In this hands-on L1/L2 role you provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore surveys, field teams, and geodata workflows.

You will work with local and international Deployment and ROC teams to implement, optimise, and support remote operations solutions, including

Responsibilities

• Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity
• Monitor, troubleshoot, and resolve incidents/service requests as escalation point for complex issues related to remote operations services
• Act as the first-point contact for applications and technical guidance for Remote Operations Center and vessel operations
• Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation
• Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities
• Maintain up-to-date technical documentation, including inventory, system diagrams, network schematics, and tool inventories
• Collaborate with global teams, vendors, and operational stakeholders to deploy solutions and drive continuous improvement

Job description

Fugro IT Support Engineer – Remote Operations & Connectivity at Fugro's Perth-based ROC supports marine operations across the APAC region. In this hands-on L1/L2 role you provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore surveys, field teams, and geodata workflows.

You will work with local and international Deployment and ROC teams to implement, optimise, and support remote operations solutions, including