Remote IT Support Engineer – Operations & Connectivity

Profusion; Perth; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work from home arrangement

Competitive compensation

Annual salary reviews

Salary continuance insurance

Career development and progression

Diverse, inclusive team

Travel opportunities

Job summary

Fugro is seeking an IT Support Engineer for Remote Operations & Connectivity to join the Perth-based team, supporting marine operations across the APAC region within the ROC environment. The role is hands-on L1/L2, covering IT/OT systems, network deployments, and monitoring for vessel operations and geodata workflows.

You will work with global Deployment and ROC teams, travel regionally to vessels/ROC locations as needed, and contribute to deployment and optimisation of remote operations

Qualifications

• Tertiary degree in IT, Engineering or related field.
• Experience in L2 IT/OT support in remote/operational sites.
• Proficient with networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and WAN/LAN.
• Familiar with monitoring tools, alert triage, and log analysis.
• Strong communication with technical and non-technical stakeholders.
• Willingness to travel to vessels/sites as required.

Responsibilities

• Deliver hands-on L1/L2 IT/OT support for ROC, ensuring stable systems and connectivity.
• Monitor, troubleshoot, and resolve incidents across remote operations services.
• Act as first-point contact for applications and technical guidance for ROC and vessel operations.
• Perform scheduled maintenance including patching, endpoint support, and system audits.
• Assess and enhance remote operations systems and connectivity, identifying improvements.
• Maintain up-to-date technical documentation and inventories.
• Collaborate with global teams and vendors to deploy solutions and drive improvement.

Skills

Networking fundamentals

L2 IT/OT support

Incident response

Communication skills

Travel willingness

Education

Bachelor's degree in IT/Engineering

Tools

Network monitoring tools

Log analysis tools

Runbooks

Job description

Fugro is seeking an IT Support Engineer for Remote Operations & Connectivity to join the Perth-based team, supporting marine operations across the APAC region within the ROC environment. The role is hands-on L1/L2, covering IT/OT systems, network deployments, and monitoring for vessel operations and geodata workflows.

You will work with global Deployment and ROC teams, travel regionally to vessels/ROC locations as needed, and contribute to deployment and optimisation of remote operations