Remote IT Operations Engineer – Vessel Connectivity

Sarkarinaukridaily

Perth

Hybrid

AUD 90,000 - 120,000

Full time

10 days ago

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Benefits offered by this job

Hybrid work from home

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Job summary

Fugro is seeking an IT Support Engineer for Remote Operations & Connectivity to join the global ROC environment in the APAC region. The role covers hands-on L1/L2 support across systems, infrastructure, communications and monitoring platforms enabling vessel operations and geodata workflows.

You will work with Deployment and ROC teams, implement, optimise and support remote operations solutions, and occasionally travel regionally to vessels and ROC locations to support project requirements.

Qualifications

Proven ability to provide L1/L2 IT/OT support in remote or operational sites.
Strong networking fundamentals including TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls.
Experience with monitoring and system/log analysis tools.
Excellent communication with technical and non-technical stakeholders.

Responsibilities

Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre and vessels.
Monitor, troubleshoot, and resolve incidents and service requests for critical remote operations services.
Act as first-point contact for applications and technical guidance for ROC and vessel operations.
Perform scheduled maintenance: patching, updates, endpoint support, accounts, audits, backups.
Assess and enhance remote operations systems and connectivity; identify improvements and implement solutions.
Maintain up-to-date technical documentation including diagrams and inventories.
Collaborate with global teams, vendors and stakeholders to deploy solutions.