Remote IT Support Engineer - Operations & Connectivity

Anglogold Ashanti Tanzania; Western Australia; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Fugro's Perth-based team is looking for an IT Support Engineer – Remote Operations & Connectivity to support marine operations across the APAC region within the ROC environment. This hands-on L1/L2 role provides technical support for systems, infrastructure, communications and monitoring platforms that enable vessel operations, offshore surveys and geodata workflows.

You will work with local and international Deployment and ROC teams to implement and maintain remote operations solutions, with

Responsibilities

• Provide hands-on L1/L2 IT/OT support for the Remote Operations Centre.
• Monitor, troubleshoot and resolve incidents across systems, networks and services.
• First point of contact for applications and technical guidance for ROC and vessels.
• Perform scheduled maintenance: patches, updates, endpoint support, audits and backups.
• Assess and improve remote operations systems and connectivity, identifying risks and improvements.
• Maintain up-to-date documentation: inventory, diagrams, network schematics and tool inventories.
• Collaborate with global teams, vendors and stakeholders to deploy solutions and drive improvement.

Job description

Fugro's Perth-based team is looking for an IT Support Engineer – Remote Operations & Connectivity to support marine operations across the APAC region within the ROC environment. This hands-on L1/L2 role provides technical support for systems, infrastructure, communications and monitoring platforms that enable vessel operations, offshore surveys and geodata workflows.

You will work with local and international Deployment and ROC teams to implement and maintain remote operations solutions, with