Remote IT Support Engineer — Operations & Connectivity

Geeks2U Pty

Melbourne

Hybrid

AUD 90,000 - 130,000

Full time

9 days ago

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Benefits offered by this job

Hybrid work from home

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Training & progression

Travel opportunities

Job summary

Fugro is seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join the ROC environment supporting APAC region vessels and field ops. This hands-on L1/L2 role covers IT/OT systems, networking, and monitoring platforms with global collaboration.

You will work with Deployment and ROC teams, travel regionally for vessel mobilization, and contribute to deployment, optimisation and support of remote operations solutions. Hybrid work is available.

Qualifications

Tertiary degree in Information Technology, Engineering or a similar field with networking fundamentals.
Solid experience delivering L2 IT/OT support in remote or operational sites.
Experience with network troubleshooting, monitoring tools, runbooks and escalation.
Strong knowledge of endpoint security, IAM, incident response and ticket management.
Proven ability to communicate effectively with technical and non‑technical stakeholders.
Willingness to travel regionally to vessels/ROCs as required.

Responsibilities

Provide hands-on L1/L2 IT/OT support for the Remote Operations Centre and vessels.
Monitor, troubleshoot and resolve incidents and service requests for remote operations services.
Be the first point of contact for applications and technical guidance for ROC and vessel ops.
Perform scheduled maintenance: patches, updates, endpoint support, audits and backups.
Identify performance issues and support implementation of remote ops solutions.
Maintain up-to-date technical documentation and collaborate with global teams and vendors.