Remote IT/OT Support Engineer – Vessel Operations

Bhp Group

Perth

Hybrid

AUD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Hybrid work from home

Competitive compensation

Career development & progression

Global opportunities

Job summary

Fugro, a world‑leading Geo‑data specialist, seeks an IT Support Engineer for Remote Operations & Connectivity to support marine operations across the APAC region from Perth. You will deliver hands‑on IT/OT support, monitor systems, and guide ROC deployments for vessel operations and Geo‑data workflows.

The role involves regional travel, collaboration with global teams, and ongoing maintenance to ensure reliable connectivity and uptime.

Qualifications

Tertiary degree in Information Technology, Engineering or similar field with networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls) and exposure to WAN/LAN, satellite and remote connectivity.
Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels.
Exposure to network troubleshooting, system monitoring tools, alert triage, log analysis and runbooks.
Strong understanding of endpoint security, identity/access management and incident response.

Responsibilities

Provide hands-on L1/L2 IT/OT support for Remote Operations Centre and vessels.
Monitor, troubleshoot and resolve incidents and service requests as escalation point.
Act as first contact for applications and technical guidance for ROC and vessel operations.
Perform scheduled maintenance including patching, updates, endpoint support, audits and backups.
Document systems, inventories, diagrams and tooling; collaborate with global teams and vendors.