Remote & Onsite IT Support Technician – AU & NZ

CBRE Asia Pacific; Sydney; Remote; AUD 85,000 - 95,000; Full time

Job summary

CBRE Asia Pacific is seeking a Field Support Technician to provide hands-on and remote IT support across Australia and New Zealand. You will troubleshoot PCs, software, networks, and conferencing, and help users with IT policies and best practices.

The role requires at least two years in Windows OS support in a large corporate environment, familiarity with Microsoft Office, Active Directory and incident management.

Qualifications

• Minimum 2-year experience in supporting Windows OS in a large corporate environment (50+ users).
• Minimum 2-year experience in supporting Microsoft Office Suites.
• Experience with video conferencing (Zoom, Teams).
• Active Directory and account creation.
• Server rooms and patching.
• Good knowledge of ITIL.
• Experience with ServiceNow and Beyond Trust is highly regarded.
• A can-do attitude and ability to work independently or in a team.
• Excellent written and spoken English.

Responsibilities

• Provide day-to-day IT support by phone, onsite and through administration tools.
• Troubleshoot PCs, applications, networks, mobile devices, hardware, printers and video conferencing equipment.
• Inventory management and asset tracking.
• Mobile device support including smartphones and tablets.
• Manage incidents and maintain inventory records.
• Package and install client software, prepare hardware and image cloning.
• Support server-room patching and deliver IT training to users.
• Hardware support including repairs with vendors.
• Incident ticket management.
• Printing environment maintenance.
• Client software packaging and installation.
• Hardware kitting and PC setup (image cloning).
• Visit regional offices and support weekend or overnight work when required.
• IT training.

Skills

Windows OS support

Microsoft Office Suites

Video Conferencing

Active Directory

Server Rooms & Patching

ITIL

ServiceNow

Beyond Trust

English communication

Time management

Tools

ServiceNow

BeyondTrust

Job description

CBRE Asia Pacific is seeking a Field Support Technician to provide hands-on and remote IT support across Australia and New Zealand. You will troubleshoot PCs, software, networks, and conferencing, and help users with IT policies and best practices.

The role requires at least two years in Windows OS support in a large corporate environment, familiarity with Microsoft Office, Active Directory and incident management.