Regional IT Support Engineer - AU & NZ Airports

ESP Global Services Ltd; Williamsdale; On-site; AUD 110,000 - 150,000; Full time

Job summary

ESP Global Services Ltd is seeking a Senior Support Engineer to provide hands-on technology support across a diverse regional environment in Australia and New Zealand. You will contribute to complex projects, diagnose and resolve end-user IT issues, and coordinate deployments across regional airports, contact centers, and offices.

The role requires experience with mobility platforms (iOS/Android), Windows, LAN environments, and copper/fiber infrastructure, along with strong communication and

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science or equivalent IT experience
• Minimum of 3-5 years of IT experience
• Experience with iOS and Android mobility platforms, Windows, LAN rooms, and Digital Technology infrastructure, including copper and fiber-optic environments.
• Strong verbal and written communication skills.
• Ability to explain solutions clearly to both technical and non-technical audiences.
• Composure and sound judgment in high-pressure environments.
• Strong problem-solving skills and proactive solutions.
• Technical aptitude and ability to learn new technologies quickly.
• Active commitment to ongoing self-development.

Responsibilities

• Deliver exceptional technical support.
• Provide day-to-day technology and field support across regional airports, customer service centers, contact centers, and office locations.
• Diagnose, troubleshoot, repair, maintain, and deploy end-user technology and IT infrastructure.
• Perform system administration, PC imaging, hardware installation, configuration, and equipment removal.
• Support enterprise iOS and Android devices across the region.
• Help maintain technology environments to meet availability, performance, and service-level expectations.
• Support technology projects.
• Coordinate regional technology deployments and projects from planning through operational readiness.
• Manage site logistics, including equipment intake, staging, deployment, collection, and returns.
• Participate in project meetings and provide clear status updates, tracking, and follow-through.
• Coordinate with internal technology teams, business stakeholders, service providers, vendors, and contractors.
• Help ensure new technology solutions are properly tested, deployed, documented, and ready for operational use.
• Maintain a reliable technology environment.
• Support IT asset lifecycle management, including inventory accuracy, hardware tracking, recycling, and corporate governance requirements.
• Ensure MDF and IDF rooms are maintained in accordance with enterprise and industry standards, including BICSI, EIA, and TIA guidelines.
• Work across copper and fiber-optic infrastructure and support LAN environments.
• Identify potential issues before they impact business operations and recommend effective solutions.
• Follow established technology, security, safety, and operational standards.

Skills

Verbal communication

Written communication

Problem solving

Technical aptitude

Self-development

Education

Associate/Bachelor degree in IT or CS

Job description

ESP Global Services Ltd is seeking a Senior Support Engineer to provide hands-on technology support across a diverse regional environment in Australia and New Zealand. You will contribute to complex projects, diagnose and resolve end-user IT issues, and coordinate deployments across regional airports, contact centers, and offices.

The role requires experience with mobility platforms (iOS/Android), Windows, LAN environments, and copper/fiber infrastructure, along with strong communication and