IT Support Technician II - Remote & Onsite Travel

www.technowand.com.au; North Canberra; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Technical training program

Opportunity to progress in a growing业务

Permanent work eligibility

Job summary

SmartRecruiters, Inc. is seeking an IT Support professional to perform remote and onsite user support, daily system maintenance, backups, and desktop device configuration. The role involves coordinating with third-party vendors and travel to client sites as needed.

Candidates should have Level 1–2 IT support experience, strong knowledge of Microsoft OS and networking, and good communication. Weekend/after-hours work may be required; Australian citizen with a valid driver’s license and own

Qualifications

• Experience in a Level 1 or Level 2 IT Support role.
• Strong knowledge of Microsoft operating systems, applications, networking, general software/hardware.
• Active Directory; Installation and configuration of PCs, thin clients, servers and network equipment.
• Excellent verbal and written communication skills.
• Customer focused approach and teamwork.

Responsibilities

• Provide remote and onsite user support.
• Conduct daily systems maintenance and performance checks.
• Perform backup checks and remediation.
• Install and configure desktop devices; manage hardware.
• Liaise with 3rd party vendors and travel to client sites for assistance.

Skills

IT Support 1st/2nd line

Microsoft OS & apps

Networking basics

Active Directory

PC & thin client setup

Vendor liaison

Customer service

Education

Diploma or higher ICT study

Tools

Active Directory

PC provisioning

Job description

SmartRecruiters, Inc. is seeking an IT Support professional to perform remote and onsite user support, daily system maintenance, backups, and desktop device configuration. The role involves coordinating with third-party vendors and travel to client sites as needed.

Candidates should have Level 1–2 IT support experience, strong knowledge of Microsoft OS and networking, and good communication. Weekend/after-hours work may be required; Australian citizen with a valid driver’s license and own