Field IT Support Technician | Remote & Onsite

CBRE Group, Inc.; Sydney; Remote; AUD 85,000 - 95,000; Full time

Job summary

CBRE Group, Inc. is seeking a Field Support Technician to deliver hands-on and remote IT support across Australia and New Zealand. You will troubleshoot PCs, networks, and devices, manage incidents, and guide users through IT policies while coordinating with regional teams.

The role requires at least 2 years of experience with Windows OS and Office suites, plus strong English communication, time management and team collaboration skills.

Qualifications

• Minimum 2 years in supporting Windows OS in a large corporate environment (50+ users).
• Minimum 2 years in supporting Microsoft Office Suites.
• Video conferencing experience (Zoom, Teams).
• Active Directory and account creation experience.
• Knowledge of ITIL and incident management.

Responsibilities

• Provide day-to-day IT support by phone, onsite and through administration tools.
• Troubleshoot PCs, applications, networks, mobile devices, printers and video conferencing equipment.
• Inventory management and hardware setup (including image cloning).
• Visit regional offices and support weekend or overnight work when required.
• Incident ticket management and IT training for users.

Skills

Windows OS support

Office 365

Video conferencing

Active Directory

ITIL

ServiceNow

BeyondTrust

Time management

Tools

ServiceNow

BeyondTrust

Active Directory

Job description

CBRE Group, Inc. is seeking a Field Support Technician to deliver hands-on and remote IT support across Australia and New Zealand. You will troubleshoot PCs, networks, and devices, manage incidents, and guide users through IT policies while coordinating with regional teams.

The role requires at least 2 years of experience with Windows OS and Office suites, plus strong English communication, time management and team collaboration skills.