Field Support Technician

CBRE Asia Pacific; Sydney; Remote; AUD 85,000 - 95,000; Full time

Job summary

CBRE Asia Pacific is seeking a Field Support Technician to provide hands-on and remote IT support across Australia and New Zealand. You will troubleshoot PCs, software, networks, and conferencing, and help users with IT policies and best practices.

The role requires at least two years in Windows OS support in a large corporate environment, familiarity with Microsoft Office, Active Directory and incident management.

Qualifications

• Minimum 2-year experience in supporting Windows OS in a large corporate environment (50+ users).
• Minimum 2-year experience in supporting Microsoft Office Suites.
• Experience with video conferencing (Zoom, Teams).
• Active Directory and account creation.
• Server rooms and patching.
• Good knowledge of ITIL.
• Experience with ServiceNow and Beyond Trust is highly regarded.
• A can-do attitude and ability to work independently or in a team.
• Excellent written and spoken English.

Responsibilities

• Provide day-to-day IT support by phone, onsite and through administration tools.
• Troubleshoot PCs, applications, networks, mobile devices, hardware, printers and video conferencing equipment.
• Inventory management and asset tracking.
• Mobile device support including smartphones and tablets.
• Manage incidents and maintain inventory records.
• Package and install client software, prepare hardware and image cloning.
• Support server-room patching and deliver IT training to users.
• Hardware support including repairs with vendors.
• Incident ticket management.
• Printing environment maintenance.
• Client software packaging and installation.
• Hardware kitting and PC setup (image cloning).
• Visit regional offices and support weekend or overnight work when required.
• IT training.

Skills

Windows OS support

Microsoft Office Suites

Video Conferencing

Active Directory

Server Rooms & Patching

ITIL

ServiceNow

Beyond Trust

English communication

Time management

Tools

ServiceNow

BeyondTrust

Job description

Provide hands-on and remote IT support across Australia and New Zealand
Work across devices, software, conferencing and incident management
Salary range: $85,000 - $95,000 per annum
Employment Type: Full Time.
Sydney | Land of the Gadigal people
Help keep our people connected, productive and confident with their workplace technology. As a Field Support Technician, you will provide practical deskside and remote support to CBRE technology users across Australia and New Zealand. You will troubleshoot everyday technology issues, guide users through solutions and share clear advice on IT policies, procedures and good practice. This role suits a service-focused technician who can organise competing priorities, communicate technical information clearly and work effectively both independently and with a team.

About the role

• Provide day-to-day IT support by phone, onsite and through administration tools.
• Troubleshoot PCs, applications, networks, mobile devices, hardware, printers and video conferencing equipment.
• Inventory Management
• Mobile Device support including smartphones and tablets.
• Manage incidents and maintain accurate inventory records.
• Package and install client software, prepare hardware and complete PC setup and image cloning.
• Support server-room patching and deliver IT training to users.
• Hardware Support including repairs with vendors.
• Incident ticket management
• Printing environment maintenance
• Client software packaging/installing.
• Hardware kitting, PC setup (image cloning)
• Visit regional offices and support weekend or overnight work when required.
• IT Training

About you

• Minimum 2-year experience in supporting Windows OS in a large corporate environment. (At least 50+ users)
• Minimum 2-year experience in supporting Microsoft Office Suites
• Video Conferencing (Zoom, Teams)
• Active Directory and Account creation
• Server Rooms and Patching
• Good knowledge on ITIL
• Experience with Service Now and Beyond Trust is highly regarded.
• A can-do attitude is a must
• Good time management
• Must have the ability to work independently as well as in a team
• Excellent written and spoken English is a requirement for the role.
• Strong organisational and analytical skills.
• Ability to respond effectively to sensitive issues.
• Ability to provide efficient, timely, reliable, and courteous service to stakeholders.

So, what's in it for you?

• Learn from experienced Industrial & Logistics professionals in a market-leading brokerage team
• Gain exposure to leasing and sales transactions across Queensland
• Enjoy flexibility and the freedom to show initiative in your work
• Access professional development and career pathways across analytics, brokerage and the wider CBRE business
• Access employee networks, wellbeing programs and broader CBRE benefits

About us:

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.
The successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
We look forward to hearing from you! #WeAreCBRE