Technology Support Specialist - Sydney

Peritus Managed Services; Sydney; Vor Ort; AUD 75.000 - 95.000; Vollzeit

Zusammenfassung

Peritus Managed Services is seeking a Technology Support Specialist to provide hands-on end-user IT support across Windows 11, Microsoft 365, hardware, and meeting room technology for the Sydney Corporate Office and remote users across Australia and New Zealand.

You will troubleshoot across devices, support remote workers, manage hardware lifecycles, and collaborate with global IT teams on connectivity and AV systems. Strong customer service and clear communication are essential.

Qualifikationen

• Strong hands-on experience with Windows 11 and Microsoft 365.
• Experience providing technical support to remote users across Australia and New Zealand.
• Excellent troubleshooting and customer service skills.
• Strong communication, able to explain technical issues to non-technical users.
• Ability to work independently and with global IT teams.
• Experience with endpoint management solutions such as Microsoft Intune is highly desirable.
• Experience with Microsoft Teams, Teams Rooms and AV technologies is advantageous.
• Experience with endpoint encryption products such as SecureDoc or similar.
• Basic Active Directory experience.
• Experience supporting Apple iOS devices.

Aufgaben

• Provide day-to-day end-user IT support across Windows, M365, hardware, and mobile devices.
• Deploy laptops for new starters and hardware refresh programs.
• Support remote users across Australia and New Zealand using remote tools.
• Manage hardware lifecycles, imaging, software installs, and user migrations.
• Support and troubleshoot iOS devices and AV/meeting room systems.
• Coordinate with vendors for hardware, AV, warranty repairs and procurements.
• Collaborate with global IT teams on networking, VPN, and connectivity issues.
• Perform basic Active Directory administration and user support.
• Provide minimal server administration; other teams manage broader servers.

Kenntnisse

Windows 11

Microsoft 365

Remote support

Customer service

Troubleshooting

Communication

Intune

Teams Rooms

AV technologies

Active Directory

iOS devices

VPN / networking basics

Tools

Intune

SecureDoc

Remote support tools

Teams

Jobbeschreibung

• 12-Month Full-Time Contract
• Sydney CBD
• Office-Based

We are seeking an experienced Technology Support Specialist to join our Client IT team and provide high-quality technology support to their Corporate Office in Sydney, as well as remote users across Australia and New Zealand.
This is a hands-on end-user support role, ideal for someone who enjoys solving technical problems, delivering excellent customer service, and working with users across a diverse range of technical environments.
About the Role As a Technology Support Specialist, you will be responsible for providing day-to-day technology support across Windows, Microsoft 365, hardware, meeting room technology, mobile devices, and remote connectivity.

Key Responsibilities Include

• Providing desktop and end-user support for Windows 11 devices.
• Provisioning, deploying and replacing laptops for new starters and hardware refresh programs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive, Office applications and Microsoft Copilot.
• Providing technical support to remote users across Australia and New Zealand using remote support tools.
• Managing hardware lifecycles, device imaging, software installation and user migrations.
• Supporting and troubleshooting Apple iOS devices.
• Liaising with vendors regarding hardware, audiovisual and meeting room systems, warranty repairs and equipment procurement.
• Supporting meeting room technology, including Microsoft Teams Rooms and AV equipment.
• Working collaboratively with global IT teams to investigate networking, VPN, firewall and connectivity issues.
• Performing basic Active Directory administration and user support.
• Providing minimal server administration, with broader server infrastructure managed remotely by another IT team.
• Troubleshooting laptops protected by SecureDoc and other endpoint encryption technologies.
• Maintaining a high level of customer service and communicating effectively with both technical and non-technical users.
  

About You You will be a customer-focused IT professional with strong technical troubleshooting skills and the ability to work confidently both independently and as part of a global IT team.

You Will Ideally Have

• Strong hands-on experience supporting Windows 11 and Microsoft 365.
• Experience providing technical support to remote users.
• Excellent troubleshooting, problem-solving and customer service skills.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• The ability to work independently, prioritise tasks and manage competing demands.
• Experience with endpoint management solutions such as Microsoft Intune is highly desirable.
• Experience supporting Microsoft Teams, Teams Rooms and AV technologies is advantageous.
• Experience with endpoint encryption products such as SecureDoc, or similar technologies, is advantageous.
• Basic Active Directory experience.
• Experience supporting Apple iOS devices.
• A proactive, collaborative approach to working with local and global IT teams.
  

If you are an experienced IT support professional who takes pride in delivering excellent technical support and customer service, we would like to hear from you.