Remote IT Ops Lead (L1/L2) – Vessel Connectivity

Smart Landscapes; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary reviews

Travel opportunities

Job summary

Fugro invites an experienced IT Support Engineer to join our Perth-based team supporting remote operations and connectivity across the APAC region. You will deliver hands-on L1/L2 IT/OT support for the Remote Operations Centre and vessel operations, with emphasis on stable systems, incident management, and global collaboration.

The role requires strong networking fundamentals, experience in remote site support, and a proactive, hands-on approach to system builds and travel to sites as needed.

Qualifications

• Tertiary degree in Information Technology, Engineering or a similar field.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls).
• Experience in L2 IT/OT support and service delivery in remote or operational sites.

Responsibilities

• Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre and ensure stable connectivity.
• Monitor, troubleshoot and resolve incidents and service requests as escalation point for complex issues.
• Act as first-point contact for applications and guidance supporting Remote Operations Center and vessel operations.
• Perform scheduled maintenance: patching, updates, endpoint support, account administration, audits and backup validation.
• Assess and enhance remote operations systems and connectivity, identify issues and support solutions implementation.
• Maintain up-to-date documentation: inventory, system diagrams, network schematics, tool inventories.
• Collaborate with global teams, vendors, and stakeholders to deploy solutions and drive improvements.

Skills

L2 IT/OT support

Networking fundamentals

TCP/IP/DNS/VPNs

Incident management

Communication with stakeholders

Documentation & runbooks

Education

Degree in IT/Engineering

Tools

Network monitoring tools

Log analysis

Job description

Fugro invites an experienced IT Support Engineer to join our Perth-based team supporting remote operations and connectivity across the APAC region. You will deliver hands-on L1/L2 IT/OT support for the Remote Operations Centre and vessel operations, with emphasis on stable systems, incident management, and global collaboration.

The role requires strong networking fundamentals, experience in remote site support, and a proactive, hands-on approach to system builds and travel to sites as needed.