Landscape - Team Lead

Smart Landscapes; Melbourne; Híbrido; AUD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangement

Salary reviews

Travel opportunities

Resumo da oferta

Fugro invites an experienced IT Support Engineer to join our Perth-based team supporting remote operations and connectivity across the APAC region. You will deliver hands-on L1/L2 IT/OT support for the Remote Operations Centre and vessel operations, with emphasis on stable systems, incident management, and global collaboration.

The role requires strong networking fundamentals, experience in remote site support, and a proactive, hands-on approach to system builds and travel to sites as needed.

Qualificações

• Tertiary degree in Information Technology, Engineering or a similar field.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls).
• Experience in L2 IT/OT support and service delivery in remote or operational sites.

Responsabilidades

• Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre and ensure stable connectivity.
• Monitor, troubleshoot and resolve incidents and service requests as escalation point for complex issues.
• Act as first-point contact for applications and guidance supporting Remote Operations Center and vessel operations.
• Perform scheduled maintenance: patching, updates, endpoint support, account administration, audits and backup validation.
• Assess and enhance remote operations systems and connectivity, identify issues and support solutions implementation.
• Maintain up-to-date documentation: inventory, system diagrams, network schematics, tool inventories.
• Collaborate with global teams, vendors, and stakeholders to deploy solutions and drive improvements.

Conhecimentos

L2 IT/OT support

Networking fundamentals

TCP/IP/DNS/VPNs

Incident management

Communication with stakeholders

Documentation & runbooks

Formação académica

Degree in IT/Engineering

Ferramentas

Network monitoring tools

Log analysis

Descrição da oferta de emprego

Job Description

We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region. In this hands‑on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.

• Deliver hands‑on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
• Monitor, troubleshoot, and resolve incidents / service requests serving as an escalation point for complex issues related to critical remote operations services;
• Act as the first‑point contact for applications and technical guidance / recommendations supporting Remote Operations Center and vessel operations;
• Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
• Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
• Maintain clear and up‑to‑date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
• Collaborate with global teams, vendors, and operational stakeholders to deploy solutionsand drive continuous improvement.

About You

Your success in securing this role will require:

• Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;
• Solid experience in L2 IT/OT support and service delivery in operational or remote sites / vessels such as marine, energy, mining, defence, or utilities sectors;
• Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;
• High understanding of endpoint security, identity / access management, incident response, ticket management and operational handover while working in a global support environment;
• Strong communication skills in engaging effectively with both technical and non‑technical stakeholders with demonstrated commitment to standards compliance;
• Hands‑on approach to work and ability to travel to site to assist with system builds and vessel mobilization when required.

Fugro offers

• Ongoing, hybrid work from home arrangement | Flexible start and finish times
• Competitive compensation | Annual salary reviews | Salary continuance insurance
• Culture that supports career development, training and progression
• An inclusive and diverse group of colleagues who happily share knowledge
• Friendly and supportive environment - feel free to be yourself
• Global, industry leading company with diverse portfolio of projects and workscopes
• Progressive company with industry new, cutting edge technology
• Opportunity to travel and work in a wide variety of locations including internationally

How to apply

Please ensure your CV is up to date, with relevant information clear and succinct and follow the application prompts. Candidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered). Fugro reserves the right to close this advert at any time. Applications or interest via recruitment agencies will not be accepted at this time. Fugro does not accept any unsolicited applications from recruitment agencies.