Remote Global Onboarding & Implementation Specialist

Block; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plan

Family planning support

Job summary

Block is seeking an Implementation Specialist for Global Seller Onboarding in Melbourne. You will lead technical onboarding and activation for new merchants, delivering scalable, high-quality onboarding experiences across cross-functional teams including Sales, Product, Eng, and Customer Success.

You will guide on product capabilities, document requirements, and manage multiple complex onboarding projects while navigating timelines and risk.

Qualifications

• 3+ years of experience in a customer-facing role, including 2+ years in project management, implementation, or onboarding.
• Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
• Working knowledge of project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
• Advise on and document Square's product capabilities and limitations to ensure clear, accurate expectations are set with prospective sellers.
• Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
• Build strong cross-functional partnerships with Sales & Account Management, Customer Success, Product, Marketing, and Engineering teams.
• Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
• Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes.
• Support data entry and data migration activities as part of the onboarding process for select sellers.
• Maintain deep expertise in Square's platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience.
• Act as a liaison between sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input.
• Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders.
• Identify process gaps and drive improvements by leveraging scalable AI-powered automation.
• Travel up to 10% for client meetings, hardware installations, and other internal events.

Skills

Customer facing

Project management

Implementation

Onboarding

Job description

Block is seeking an Implementation Specialist for Global Seller Onboarding in Melbourne. You will lead technical onboarding and activation for new merchants, delivering scalable, high-quality onboarding experiences across cross-functional teams including Sales, Product, Eng, and Customer Success.

You will guide on product capabilities, document requirements, and manage multiple complex onboarding projects while navigating timelines and risk.