Global Enterprise Onboarding Architect

WebHosting; Sydney; On-site; AUD 110,000 - 125,000; Full time

Job summary

Sectigo is seeking an Enterprise Onboarding Engineer to join our global team in Australia. The role focuses on working with customers from proof-of-concept to production, translating product capabilities into business outcomes and ensuring a smooth onboarding experience.

You will manage multiple customer accounts, liaise with internal stakeholders, and drive completion of onboarding tasks in our ticketing system.

Responsibilities

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the Sectigo product portfolio.
• Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers.
• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.
• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.
• Work in a fast-paced environment with minimal supervision.
• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.
• Actively participate as a key team member to ensure both individual and shared goals are achieved.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Job description

Sectigo is seeking an Enterprise Onboarding Engineer to join our global team in Australia. The role focuses on working with customers from proof-of-concept to production, translating product capabilities into business outcomes and ensuring a smooth onboarding experience.

You will manage multiple customer accounts, liaise with internal stakeholders, and drive completion of onboarding tasks in our ticketing system.