Remote Global Seller Onboarding Specialist

Square; Melbourne; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Square is hiring an Implementation Specialist in Australia to lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience. You will work with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions for SMB sellers, possibly engaging pre-sale for discovery and solution validation.

The role emphasizes upmarket growth strategy, collaboration across teams, and managing complex projects while

Qualifications

• 3+ years in a customer-facing role, with 2+ years in project management, implementation or onboarding.
• Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
• Working knowledge of project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
• Advise on and document Square's product capabilities and limitations to ensure clear, accurate expectations.
• Own and manage multiple onboarding projects concurrently, balancing timelines and resource constraints.
• Build cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering.
• Translate complex requirements into actionable feature requests and roadmap input.
• Proactively identify and manage risk during the onboarding lifecycle, ensuring stakeholder communication.
• Support data entry and data migration as part of onboarding for select sellers.
• Maintain expertise in Square's platform to optimize the seller experience.
• Act as liaison between sellers and Product teams for feedback and improvements.
• Identify process gaps and drive improvements via AI-powered automation.
• Travel up to 10% for client meetings and installations.

Skills

Customer-facing

Project management

Multiple projects

Technical communication

POS/payments experience

Job description

Square is hiring an Implementation Specialist in Australia to lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience. You will work with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions for SMB sellers, possibly engaging pre-sale for discovery and solution validation.

The role emphasizes upmarket growth strategy, collaboration across teams, and managing complex projects while