Remote Global Onboarding & Implementation Specialist

Square; Melbourne; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Square is seeking an Implementation Specialist to lead the technical onboarding and activation of new merchants, delivering a scalable and high-quality onboarding experience. You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions for primarily SMB sellers, with potential pre-sales involvement for discovery and solution validation.

This role supports Square's upmarket growth and enterprise seller experience from design to

Qualifications

• 3+ years in a customer-facing role with 2+ years in project management, implementation, or onboarding.
• Ability to manage multiple complex projects across competing priorities, timelines and resources.
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly.
• Familiarity with project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers post-sales to support scoping, planning, and solution validation.
• Document Square's product capabilities and limitations to set clear expectations.
• Own and manage multiple onboarding projects concurrently.
• Build cross-functional partnerships with Sales and Account Management.
• Communicate technical requirements clearly to both technical and non-technical stakeholders.
• Identify and manage onboarding risks and ensure successful outcomes.
• Support data entry and data migration during onboarding for select sellers.
• Maintain deep expertise in Square's platform to optimize the seller experience.
• Translate seller requirements into actionable feature requests and roadmap input.
• Demonstrate professionalism and executive presence with stakeholders.
• Identify process gaps and drive improvements with scalable AI-powered automation.
• Travel up to 10% for client meetings and installations.

Skills

Customer-facing experience

Project management

Requirements distillation

Communication

Tools

Jira

Job description

Square is seeking an Implementation Specialist to lead the technical onboarding and activation of new merchants, delivering a scalable and high-quality onboarding experience. You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions for primarily SMB sellers, with potential pre-sales involvement for discovery and solution validation.

This role supports Square's upmarket growth and enterprise seller experience from design to