Global Merchant Onboarding Specialist

Block; Melbourne; Remote; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning options

Job summary

Block is hiring an Implementation Specialist to lead the technical onboarding and activation of new merchants, delivering scalable, high-quality onboarding experiences. You will work with Sales, Account Management, Product, Engineering and Customer Success to deploy Square for primarily SMB sellers.

You will document product capabilities, manage multiple onboarding projects, and translate requirements into actionable requests for Product.

Qualifications

• 3+ years in a customer-facing role with 2+ years in project management, implementation, or onboarding.
• Ability to manage multiple complex projects across competing priorities, timelines and resources.
• Distill complex requirements into tailored solutions and communicate technical concepts clearly.
• Working knowledge of project management methodologies, tools, and best practices.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers post-sales to support scoping, planning and solution validation.
• Advise on and document Square's product capabilities and limitations to set clear expectations.
• Own and manage multiple onboarding projects concurrently with balanced priorities.
• Build cross-functional partnerships with Sales and Account Management.
• Collaborate with technical partners and communicate requirements to technical and non-technical stakeholders.
• Identify and manage risk throughout the onboarding lifecycle and ensure successful outcomes.
• Support data entry and data migration as part of onboarding for select sellers.
• Maintain deep expertise in Square's platform to optimize the seller experience.
• Translate seller requirements into actionable feature requests for Product.
• Demonstrate professionalism and executive presence while meeting deadlines.
• Identify process gaps and drive improvements via AI-powered automation.
• Travel up to 10% for client meetings and installations.

Skills

Customer-facing

Project management

Onboarding

Requirements gathering

Technical communication

Tools

PM tools

Job description

Block is hiring an Implementation Specialist to lead the technical onboarding and activation of new merchants, delivering scalable, high-quality onboarding experiences. You will work with Sales, Account Management, Product, Engineering and Customer Success to deploy Square for primarily SMB sellers.

You will document product capabilities, manage multiple onboarding projects, and translate requirements into actionable requests for Product.