Remote Digital Crisis Support Supervisor (24/7)

South32; Darwin; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support - Digital - Remote Supervisor to monitor and coordinate digital service CSs during shifts, ensure break coverage, and contribute to ongoing service improvements.

You will support crisis responders across the Lifeline network, perform debriefs after difficult calls, and help maintain service quality with real-time guidance and incident reporting. A 24/7 rotating roster is required.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Responsibilities

• Provide immediate, real-time practice support and feedback to CS's located across the Lifeline network.
• Provide initial debriefing for CS's following difficult and high-risk interactions.
• Complete emergency interventions and mandatory reporting requirements.
• Proactively use instant messaging technology to provide support and direction to CS's on duty.

Skills

MS Office

MS Teams

Typing & data entry

Crisis support practice

Education

Youth work / social work / counselling / psychology or allied health (2 years post accreditation desirable)

Tools

Microsoft Office

MS Teams

Job description

Lifeline Australia is seeking an In-Shift Support - Digital - Remote Supervisor to monitor and coordinate digital service CSs during shifts, ensure break coverage, and contribute to ongoing service improvements.

You will support crisis responders across the Lifeline network, perform debriefs after difficult calls, and help maintain service quality with real-time guidance and incident reporting. A 24/7 rotating roster is required.