In-Shift Crisis Support Supervisor (24/7)

Treasury Wine Estates; South Australia; Remote; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Salary Packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support Supervisor to bolster the Digital Services team. The role focuses on real-time support, debriefing after challenging interactions, and coordinating CS responses during shifts across the Lifeline network.

The position requires experience in crisis support, reflective practice, and ongoing training, with strong software and data-entry skills for efficient remote operations.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Responsibilities

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Skills

Crisis support practice

Reflective practice

Debrief techniques

Real-time communication

MS Teams / Office

Education

Youth work

Social work

Counselling

Psychology

Allied health

Tools

MS Teams

Microsoft Office

Data entry

Job description

Lifeline Australia is seeking an In-Shift Support Supervisor to bolster the Digital Services team. The role focuses on real-time support, debriefing after challenging interactions, and coordinating CS responses during shifts across the Lifeline network.

The position requires experience in crisis support, reflective practice, and ongoing training, with strong software and data-entry skills for efficient remote operations.