Remote In-Shift Support Supervisor – Digital Services

Programmed Go; Sydney; Hybrid; AUD 48,000 - 76,000; Full time

Job summary

Lifeline Australia is seeking an In-Shift Support Supervisor for our Digital Services team. The role focuses on real-time crisis support, coordination during shifts, and ensuring service continuity across Lifeline’s crisis support network.

The position requires experience in crisis support, reflective practice, and completion of Lifeline training. A 24/7 rotating roster, strong data entry skills, and proficiency with MS Teams are essential for success.

Qualifications

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter.
• Understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a Working with Children Check and a Police Check.
• Background in remote service delivery of allied health services (desirable).
• Proficiency with Microsoft Office suite, online meeting platforms (MS Teams) and accuracy in typing and data entry.

Responsibilities

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Skills

Crisis support

Reflective practice

Time management

Team collaboration

MS Teams

Data entry

Education

Youth work

Social work

Counselling

Psychology

Allied health

Tools

Microsoft Office

MS Teams

Job description

Lifeline Australia is seeking an In-Shift Support Supervisor for our Digital Services team. The role focuses on real-time crisis support, coordination during shifts, and ensuring service continuity across Lifeline’s crisis support network.

The position requires experience in crisis support, reflective practice, and completion of Lifeline training. A 24/7 rotating roster, strong data entry skills, and proficiency with MS Teams are essential for success.