Remote Digital Crisis Support Supervisor

Amrize; Hobart; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary Packaging

Lifeline Learning Academy

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support Supervisor for Digital Services, with remote work options. The role supports Crisis Supporters on a 24/7 roster, monitors service quality, and coordinates responses across shifts to ensure safety and continuity.

You will provide real-time coaching, conduct debriefs after challenging interactions, and coordinate with teams to resolve tech issues, ensure compliance, and drive continuous improvement within a busy digital help desk.

Qualifications

• Minimum 100 hours as Lifeline Digital Services Crisis Supporter (CS).
• Understanding of reflective practice and debrief techniques in Crisis Support.
• LLA training including coaching and ISS training or willingness to complete.
• Education in youth work, social work, counselling, psychology or allied health (2 years post accreditation desirable).
• Ability to obtain Working with Children Check and Police Check.
• Experience with remote delivery of allied health services is desirable.
• Proficiency with Microsoft Office, online meeting platforms, and accurate data entry.

Responsibilities

• Provide real-time practice support and feedback to CS across Lifeline network.
• Perform debrief after difficult/high-risk interactions and document.
• Complete emergency interventions and mandatory reporting as required.
• Proactively use instant messaging to support CS on duty.

Skills

Crisis support

Reflective practice

Coaching training

Remote service delivery

Data entry

MS Teams

MS Office

Education

Education in youth work or social work or counselling or psychology or allied health (2 years post accreditation desirable)

Tools

Microsoft Office

MS Teams

Data entry

Job description

Lifeline Australia is seeking an In-Shift Support Supervisor for Digital Services, with remote work options. The role supports Crisis Supporters on a 24/7 roster, monitors service quality, and coordinates responses across shifts to ensure safety and continuity.

You will provide real-time coaching, conduct debriefs after challenging interactions, and coordinate with teams to resolve tech issues, ensure compliance, and drive continuous improvement within a busy digital help desk.