Remote Digital In-Shift Support Supervisor (Crisis Services)

Camberwell Grammar School; Sydney; Remote; AUD 65,000 - 85,000; Full time

Job summary

Sydney Lifeline Australia is seeking an In-Shift Support – Digital – Remote to supervise and assist digital service Crisis Supporters during shifts. This role focuses on real-time guidance, incident debriefs, and operational continuity of digital crisis support across the Lifeline network.

You will monitor on-duty CS activity, coordinate breaks, report issues, and drive continuous service improvements, using instant messaging to provide direction and ensure safety and quality in crisis response.

Responsibilities

• Providing real-time practice support and feedback to CS across the Lifeline network.
• Providing initial debriefing for CS following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging to support CS on duty.

Job description

Sydney Lifeline Australia is seeking an In-Shift Support – Digital – Remote to supervise and assist digital service Crisis Supporters during shifts. This role focuses on real-time guidance, incident debriefs, and operational continuity of digital crisis support across the Lifeline network.

You will monitor on-duty CS activity, coordinate breaks, report issues, and drive continuous service improvements, using instant messaging to provide direction and ensure safety and quality in crisis response.