Remote Customer Engineer – Fintech Tech Support & Repairs

NCR Atleos; New South Wales; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

NCR Atleos in New South Wales, Australia, is seeking a Customer Engineer for a full-time position focused on installing, maintaining, repairing, and upgrading customer hardware, software, and networks across diverse environments.

The role emphasizes diagnostics, troubleshooting, and rapid restoration of services, proactive communication with customers, and ownership of issues through to resolution in line with SLAs, with diligent reporting and safety compliance.

Responsibilities

• Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
• Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provides technical support across a range of customer environments and third-party technologies.
• Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
• Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Responsible for ownership of customer issues through to resolution in accordance with service level agreements (SLAs).
• Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

Job description

NCR Atleos in New South Wales, Australia, is seeking a Customer Engineer for a full-time position focused on installing, maintaining, repairing, and upgrading customer hardware, software, and networks across diverse environments.

The role emphasizes diagnostics, troubleshooting, and rapid restoration of services, proactive communication with customers, and ownership of issues through to resolution in line with SLAs, with diligent reporting and safety compliance.