Customer Engineer

NCR Atleos Corporation; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Job summary

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Atleos Australia is seeking a Field Service Technician to install, maintain, and upgrade customer equipment, diagnose issues, and deliver technical support across diverse environments.

Responsibilities

• Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
• Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provides technical support across a range of customer environments and third-party technologies.
• Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
• Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Responsible for ownership of customer issues through to resolution in accordance with SLAs.
• Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

Position Summary & Key Areas of Responsibility

Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components. Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime. Provides technical support across a range of customer environments and third-party technologies. Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required. Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions. Responsible for ownership of customer issues through to resolution in accordance with service level agreements (SLAs). Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures. Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.