Customer Engineer

NCR Atleos; New South Wales; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

NCR Atleos in New South Wales, Australia, is seeking a Customer Engineer for a full-time position focused on installing, maintaining, repairing, and upgrading customer hardware, software, and networks across diverse environments.

The role emphasizes diagnostics, troubleshooting, and rapid restoration of services, proactive communication with customers, and ownership of issues through to resolution in line with SLAs, with diligent reporting and safety compliance.

Responsibilities

• Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
• Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provides technical support across a range of customer environments and third-party technologies.
• Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
• Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Responsible for ownership of customer issues through to resolution in accordance with service level agreements (SLAs).
• Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

Job description

## Customer EngineerApply: NEW SOUTH WALES VIRTUAL, AUS: Full time: Posted Today: R1155259**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Position Summary & Key Areas of Responsibility * Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.* Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.* Provides technical support across a range of customer environments and third-party technologies.* Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.* Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.* Responsible for ownership of customer issues through to resolution in accordance with service level agreements (SLAs).* Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.Offers of employment are conditional upon passage of screening criteria applicable to the job.**EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.**Statement to Third Party Agencies**To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.