Customer Engineer

NCR Voyix; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Tool of trade vehicle

Tools/Phone/Laptop

Ongoing training and development

Competitive salary package

Non-standard shift: Sunday-Thursday

Job summary

NCR Voyix is seeking a Field Service Technician to visit customer sites across Melbourne and surrounding regions, diagnose and repair SCO/POS systems, perform preventative maintenance, and ensure SLA-compliant resolutions.

You will work independently with a tool-of-trade vehicle, travel as required, and participate in ongoing product training, with a focus on precision and customer service.

Qualifications

• Basic computer skills including Windows OS navigation.
• Experience in PC hardware maintenance and support.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose and repair SCO, POS machines and other NCR Voyix products for customers.
• Perform periodic preventative maintenance on assigned products and replace components as needed.
• Accurate reporting of calls, activities and expenses; support invoicing data.
• Capture asset information and assist with data for billing and service records.
• Work autonomously in field and office; travel may be required.

Skills

Windows OS

PC hardware maintenance

Electro-mechanical aptitude

Education

Electronics or IT domain qualification

Job description

As one of our Field Service Technicians, each day will not look the same! Using your provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Accurate and prompt reporting of calls and activity, as well as other reporting as required
• Tracking and reporting all expenses incurred in the delivery of services
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Parts management and organisation
• Continuous training online and in classrooms
• Work autonomously in the field and office
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
• Some interstate travel may be required

Basic Qualifications:

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

Preferred Qualifications:

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognised qualification within the Electronics or IT Domain preferred

To be successful for this role, you must have:

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid State Driver’s license
• Fully COVID vaccinated
• Experience with electromechanical equipment
• High attention to detail
• A valid Australian Permanent Residence or Citizenship
• Able to commence work within a 4 – 6 week period

What we offer:

• Competitive salary package
• Non-standard shift: Sunday-Thursday
• Ongoing training and development
• Tool of trade vehicle (with some personal use)
• Tools/Phone/Laptop

We encourage you to visit our website and other platforms to enhance your knowledge of the business that is NCR Voyix.