Customer Engineer: Field Tech & Solutions Expert

NCR Atleos Corporation; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Job summary

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Atleos Australia is seeking a Field Service Technician to install, maintain, and upgrade customer equipment, diagnose issues, and deliver technical support across diverse environments.

Responsibilities

• Installs, maintains, repairs, and upgrades customer equipment and related hardware/software/Network components.
• Performs diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime.
• Provides technical support across a range of customer environments and third-party technologies.
• Maintains day-to-day customer relationships, communicates service updates, and escalates issues as required.
• Diagnoses problems based on service requests, system observations, and customer feedback to identify root causes and implement solutions.
• Responsible for ownership of customer issues through to resolution in accordance with SLAs.
• Completes maintenance, service, and activity reports while ensuring compliance with operational and safety procedures.

Job description

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

NCR Atleos Australia is seeking a Field Service Technician to install, maintain, and upgrade customer equipment, diagnose issues, and deliver technical support across diverse environments.