Case Manager - Start Your 2027 With Purpose at EML!

EML Group; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Retail discounts

Wellbeing program

Learning & development

EAP services

Company events

Annual incentive

Job summary

EML Group is seeking a Case Manager in Sydney to support people through injury claims and recovery. After probation, you can work from home with a choice between monthly rostered days off or a 9-day fortnight, enabling better work-life balance.

This role focuses on meaningful, purpose-driven work in a specialist organisation known for stability and career development. Join a team that values empathy, problem-solving, and collaborative care, with AI-powered tools to reduce admin and more time to

Qualifications

• Strong customer service orientation with empathy for people

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers and practitioners.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Empathy

Communication

Team collaboration

Tech literacy

Tools

CRM software

Job description

Case Manager - Start Your 2027 With Purpose at EML!

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

Giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

We're now welcoming applications for Case Managers to join our supportive, purpose-driven team in Sydney from January 2027.

This is deeply meaningful work where your empathy, problem-solving skills and commitment can have a profound impact every day.

As part of our interview process, shortlisted applicants will need to be available to attend a face-to-face group interview on 9 or 10 December 2026 and be available to commence work on 11 January 2027.

What You'll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field
• The ability to thrive in a fast paced, collaborative team
• Good computer literacy with the ability to learn new systems
• Creativity, curiosity and initiative when engaging with stakeholders?

Why You'll Love Being Part of EML

You'll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?