Remote Reservation Support Specialist

Travelwithsan; Brisbane; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

100% remote

Onboarding

Education programs

Supportive team

Job summary

Travelwithsan is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role operates in a 100% remote environment, with onboarding and ongoing education provided to support professional growth.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys assisting clients from a remote setting.

Qualifications

• Clear written and spoken English.
• Strong attention to detail and accuracy.
• Well organized with good time management.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Able to research and organize information.
• Reliable with multi-tasking abilities.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication skills

Attention to detail

Organizational skills

Time management

Research skills

Remote work experience

Customer service

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

Respond to reservation-related questions and requests

Gather information regarding client needs and preferences

Research availability and appropriate service options

Assist with coordinating reservations and confirmations

Review reservation details and documentation for accuracy

Communicate updates and important information to clients

Assist with modifications and special requests

Maintain accurate client and reservation records

Follow up on outstanding requests

Coordinate with service providers when necessary

Maintain professional customer service standards

Qualifications

Strong written and verbal communication

Excellent attention to detail and accuracy

Good organizational and time-management skills

Customer-focused and professional

Comfortable using email and online systems

Ability to research and organize information

Reliable and able to manage multiple tasks

Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools and online resources

Continuing learning opportunities

Supportive team environment