Remote Reservation & Travel Experience Leader

Amazon Web Services; Sydney; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Hello Sunday Morning is seeking a Reservation Support Agent to assist customers with reservation inquiries, updates, and general support in a remote capacity. You will gather information, coordinate reservations, and communicate with providers to ensure accuracy and timely confirmations.

The role requires strong customer service skills, attention to detail, and the ability to learn reservation systems and perform online research as needed.

Qualifications

• Experience in customer service or hospitality is beneficial.
• Ability to learn reservation systems and use research to aid customers.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Respond to reservation inquiries and provide options.
• Research available options and coordinate reservations.
• Review details for accuracy and provide confirmations.
• Assist with modifications, updates and follow-ups.

Skills

Customer service

Detail oriented

Researching information

Communication

Time management

Online researching

Reservation systems

Tools

CRM systems

Vendor portals

Website chat tools

Job description

Hello Sunday Morning is seeking a Reservation Support Agent to assist customers with reservation inquiries, updates, and general support in a remote capacity. You will gather information, coordinate reservations, and communicate with providers to ensure accuracy and timely confirmations.

The role requires strong customer service skills, attention to detail, and the ability to learn reservation systems and perform online research as needed.